Canaca can suck my big hairy whale testicles.

Friday 9 April 2010 - Filed under Life

I’m having all sorts of website problems. In fact, in the course of writing this post, I’ve discovered my CSS is broken somehow But that’s not what this post is about. lol! I forgot it was CSS Naked Day! Gotta love the WP plugin!

This post is about a recent email chain between Canaca.com and myself over the last week as I’ve struggled to get my two addon domains (twinlove and earthjoules) back up and running.

Recently I changed my hosting package over to Holdfire, (thank heavens), but my domains could not be switched as it’s a service they don’t offer at this time.

While I was changing the name servers for crumpledpaper.ca, i guess i forgot to change them for the other domains. Bad Christine! But they were only suspended last weekend so I didn’t make the connection. I was worried it had something to do w/ Holdfire, but Jordan pointed me in the right direction (thanks!) and so begins the long process of trying to get the login/password for the two domains.

I open up the exchange by submitting a ticket that says:

Hello!
My addon domains have been suspended! Can I please have the login/passwords for twinlove.ca and earthjoules.com?

Thanks!
Christine

They reply:

Hello,

I sent your addon domains login information to their contact email addresses:

twinlove.ca >> (my email address)
earthjoules.com >> (twin’s email address)

With this information please login on the below link and change your DNS server:

http://canaca.com/domain-R.htm

A movie tutorial may be helpful, you can check it on:

http://www.canaca.com/canaca_democenter/dns/dns_opensrs.htm

Best Regards,
Canaca-Com Inc. Please mail us about the quality of your experience at feedback@canaca.com

Okay, okay, at this point i’m okay. Joules originally purchased EJ so it makes sense that it would go to her, and I have her password so it’s not a big deal. I received the TL login right away, (in three emails!) so I go check her email and there’s nothing! I wait a day, and still nothing.

So I reply:

Thanks so much!

I received the info for twinlove, (got three emails actually ), but I
recieved nothing at my joulesrocks acct. Is there anyway you could send it
to this one?

They reply:

Hi

I sent your domains login information in another tickets to the related contact email addresses:

twinlove.ca –> [poetess@shaw.ca]

earthjoules.com –> [joulesrocks@homtail.com]

You can access your domain’s management area via following link and change your domain name servers:

http://www.canaca.com/domains.html

Best Regards,
Canaca-Com Inc.
Please mail us about the quality of your experience at feedback@canaca.com

They’re still not coming through. So I reply:

I don’t know why but they’re just not coming through. I’ve attatched a
screen shot of my email screen showing my mail for the last however long.
I’ve also checked the junk to make sure it isn’t be filtered by accident.
Please change earthjoules contact info to this email address or give me the
steps on how to change the email. This site has been down for almost a
week. I’ve paid for the domain and I’d like to resolve this as quickly as
possible.

Thanks,
Christine M.

They now reply:

Hi,

I sent “earthjoules.com” domain login information in another ticket to [joulesrocks@homtail.com] email address again.

Please let us know if you need further assistance.

Best Regards,
Canaca-Com Inc. Please mail us about the quality of your experience at feedback@canaca.com

I’m getting a little annoyed at this point, but before I reply they send this:

Hello,

To change your domain contact email, please provide us with a photo ID of ‘Julianne McCallum’ for confirmation, then we will change it from “joulesrocks@homtail.com” to “poetess@shaw.ca”.

By the way,I sent the login information again. Please recheck your email.

Best Regards,
Canaca-Com Inc. Please mail us about the quality of your experience at feedback@canaca.com

Now I’m past annoyed and I kind of freak out.

You have got to be kidding. You don’t even ask for ID to set up accounts or
make payments! I’ve been paying for these domains for three years now and
your emails are not reaching that email account. I don’t even believe
you’re emailing that account because I’m getting new mail at (email address)
every day but nothing from you at all. If you’re using an automated system,
have you checked that it wasn’t entered incorrectly? Once again I’ve
attached a screen shot showing me checking my mail and there’s nothing from
you there. I won’t be seeing Joules till the weekend and this has gone on
long enough! All i want is the name servers changed over!

Do you have access to change it over? if so, please do so to

(holdfire name servers)

I was able to change twinlove and that site is back up, but your emails for
earthjoules are just not coming! Ever since I changed my hosting packing,
I’ve had even more problems with this company! Please for goodness sake,
just change my name server for me or forward the emails to this email.

They only reply at night (I’m guessing they’re centered in a different timezone), so half way through the day I cave and get Joules to email me a picture of her ID.

Ok, here is a photo of Joules’s id.

Will you please now send the info for earthjoules.com to “poetess@shaw.ca”?

Thank you so much.

They reply later that night:

Hello,

Unfortunately we have not received your attachment.
Please attach a copy of a photoID of “Julianne McCallum” to this ticket to confirm your request.

Best Regards,
Canaca-Com Inc.
Please mail us about the quality of your experience at feedback@canaca.com

HOW DID THEY NOT RECIEVE THE ATTACHMENT! i KNOW HOW TO SEND AN EMAIL. BAH.
I reply:

I sent it yesterday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Here it is again.

Please for the love of all that is holy send me the info to change the
nameservers!!!!!!!!!!!!!!!

This morning I see this:

Hi

We are extremely sorry for the inconvenience.

There was a typo in your domain contact email address which had caused this problem.

I have corrected your domain’s email address and sent your domain’s login information to “[email address]” again.

You can access your domain management area via following link:

http://www.canaca.com/domains.html

Please check it now and update us.

Best Regards,
Canaca-Com Inc.
Please mail us about the quality of your experience at feedback@canaca.com

./face palm

2010-04-09  »  Christine